Numo > Customer Services

Customer Services

If you require any support on any of the products or services that Numo provide your business with, then please do not hesitate to get in touch. We will assist wherever possible and are always here to help.
To get touch with us regarding a customer service enquiry, please email customerservices@numogroup.net.

Designated Person

Quite a few of the services that we deliver involve business sensitive information or systems. This means that we need to adhere to a strict policy of communicating to only designated contacts within your organisation.
If you have something that needs to be dealt with and you are unsure who we have as your designated contact, then please email to admin@numogroup.net and they will take you through the process.

General Terms of Business

Our services are broad and cover a number of specific offerings. Please select the terms that you are interested in and then download the latest versions of our terms and conditions for your project here. Group Terms chevron_right

Domain Specific Services

Domain Renewals - at Numo we send our reminders and billing between 60 and 30 days before the expiry of any domain or service to ensure that you have plenty of time before your anniversary.

Domain Expiry - any domains that are not renewed or are not required are left to expire and will be open to re register once released. Also some registrations may enter a redemption period that incurs a charge. This charge varies dependant on the domain region.

Domain Transfers - you can transfer at any point during your service, we charge an Admin fee of £80 for both UK or International domains for the service.

Account Services - account services expire once the anniverary has passed and we will provide reminders, but once the time has passed then services may be stopped until they are renewed. We do not guarantee that all files and assets will be kept after an account expiry.

Abuse

Reports of abuse, including for breaches of our terms and conditions, can be sent to abuse@numogroup.net. On receiving any such report, Numo will investigate and take appropriate steps, consistent with our services and terms.

Dispute Resolution

At Numo, we pride ourselves on a high level of customer service, but sometimes that simply is not enough and we need to try to resolve any issues that may arise. Please use the following procedure if you have an issue that you have not been able to resolve straight away.

If you have a complaint then please contact the department where the complaint originates and hopefully we should be able to resolve your issue with a line manager that is in charge of the team.

If you are not happy at that stage then we ask you to contact customerservices@numogroup.net with details of the complaint that will then be passed to a more senior level if applicable.

Customer Services will then endeavour to ascertain the complaint and if there is a solution that would be agreeable by all parties.

If not resolved, then any final decision on behalf of Numo will be communicated from a company director.

We aim to respond to enquiries within 48 hours.

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